Wayfair reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Wayfair a safe and legitimate site to use? How do customers rate Wayfair? Is Wayfair a scam, what are the most common complaints?
Customer service rating: 3.0 - 3 ratings

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Emily Helwig
22
Posted Oct 12, 2018

According to SimilarWeb, Wayfair.com saw 53.2 million visitors last month, September 2018.

Their Alexa ranking is 776 worldwide, and 165 in the U.S.

This user rated Wayfair's customer service: 4.0
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Knoji Staff
140
Posted Jul 2, 2018

Better Business Bureau (BBB)

Wayfair has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Wayfair to grade them, and they've assigned them a positive score. Most likely, Wayfair has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Wayfair's BBB rating and scorecard here.

Glassdoor

Wayfair has positive feedback and reviews on Glassdoor. Out of 582 ratings Wayfair has received a 4 star rating by employees and former employees. This indicates that Wayfair has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see Wayfair's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given Wayfair negative ratings. Consumers have posted 537 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with Wayfair's service, and have assigned them lower ratings.

You can see Wayfair's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Wayfair.

Generally, the feedback on Wayfair among Redditors has been positive. Most of the responses to this thread about Wayfair were from people who had experience with this brand and posted positive feedback.

You can see the full Reddit thread on Wayfair here.

More information available on Wayfair's website.

Shopping tip: (January 16, 2019): Use promo code 164ZS7PKS5 to save 10% off at wayfair.com — redeem it here. You can also view more Wayfair promo codes.

Amazon.com is also offering discounts on select Wayfair items on their website.

This user rated Wayfair's customer service: 4.0
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Get Wayfair
Rated 4.0 - 62 reviews
wayfair.com

About Wayfair

Wayfair is a major furniture company operating the e-commerce site wayfair.com. Wayfair sells its products and services in the furniture vertical, offering discounts and promo codes to its customers infrequently. Wayfair is very well-regarded among shoppers on Knoji, with 62 ratings and an average rating of 4.0 stars. Wayfair scores very highly compared to other brands in the furniture industry, providing 24 e-commerce features to better serve its customers.

Wayfair's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Wayfair offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Wayfair offers free shipping on all qualifying orders. Get free delivery on your order from Wayfair, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
Wayfair offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Wayfair accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Wayfair accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that Wayfair may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Wayfair may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Wayfair supports a promo code box on their website. Check the Wayfair promo codes page for the latest coupon codes from Wayfair. Read full answer >>
Sales:
Yes
Wayfair runs a clearance and promotions page on their website. Check the official Wayfair sales page for the latest discounted prices and sales directly from Wayfair Read full answer >>
Black Friday Ad:
Yes
Wayfair offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Wayfair offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that Wayfair may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Wayfair offers their own coupons and promotions page on their website. Check the official Wayfair coupons page for the latest offers directly from Wayfair Read full answer >>
Student Discounts:
Maybe
It appears that Wayfair may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Wayfair may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Wayfair may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Wayfair may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Wayfair may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Wayfair may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Wayfair offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Wayfair may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Wayfair offers gift cards and discounted gift cards during special promotional events. Find gift cards for Wayfair. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Wayfair offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Social Media Pages:
Maybe
It appears that Wayfair may not offer social media pages currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Wayfair may not offer customer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Yes
Wayfair accepts Affirm financing for qualifying orders and customers, according to their Affirm financing policies. See policies and program details on their Affirm financing support page. Read full answer >>
Afterpay Financing:
No
It appears that Wayfair may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Wayfair may not accept Klarna financing currently. Read full answer >>
Bread Financing:
No
It appears that Wayfair may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Wayfair offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Wayfair may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Wayfair offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features